About us:
Simply Voting Inc., based in Montreal, Quebec, is a specialized provider of secure, hosted online elections. Our customers include Elections PEI, the New Democratic Party of Canada, and the University of Toronto. We take pride in the fact that our customers rave about our voting system and the excellent support that we provide in helping them achieve their goals. Our company is financially stable, continuously growing, and has a friendly and professional work atmosphere.
About the role:
This position is optionally an 85% ‘work from home’ opportunity and offers the following benefits:
- An excellent work/life balance
- Less time commuting
- Life, health and dental plan
- Annual company-wide bonus
- RRSP Matching
- Competitive salary
- Free snacks and coffee
- Four weeks vacation
This position is the perfect opportunity for someone who is looking for a stable, full-time position in customer support and project management. Your time will be split between providing project management services for customers, giving technical support to customers, and providing sales support to prospective customers. You will be given proper training to understand the industry and how our voting system works.
Qualifications:
- A home office with high speed internet (if working from home is desired)
- Self-motivated and disciplined to work productively from your home office (if desired)
- Excellent communication skills both on the phone and in writing
- Adaptable, a team player, a positive attitude, and tremendous work ethic
- Excellent problem-solving skills
- Excellent customer relationship management skills
- Excellent time management
- A high level of computer literacy (e.g. understanding of concepts such as IP address)
- Strong knowledge of spreadsheet software, word processing, etc.
- Ability to think outside of the box
- A university degree
- Fluency in French
- Creative and passionate about growing with a fantastic company
Responsibilities:
- Develop an in-depth understanding of online voting and the capabilities of our voting system
- Provide timely and personable customer service and technical support via phone and email
- Manage election projects by using the software on behalf of customers
- Collect and process paper mail-in ballots
- Coordinate the printing and mailing of voter information letters
- Analyze election requirements and write proposals for prospective customers
- Take an active role in providing feedback to Supervisor regarding departmental procedures and policies
- Conduct remote demos for prospective customers or remote training for existing customers (infrequently)
- Manage and use a Customer Relationship Database (CRM)
- Travel or work remotely outside business hours to support a voting event (very infrequently)
- Perform at minimum two weeks of emergency support coverage annually
- Perform miscellaneous tasks assigned by Supervisor timely
Ready to start loving to come to work? Eager to be proud of the work your company does? Want to be surrounded by supportive and encouraging professionals? We are excited to meet you!